They are designed to:

• Increase app usage

• Encourage repeat visits

• Reward engagement

• Drive bookings

These games are optional and controlled entirely by the clinic.

Patients can access games from:

• The Dashboard

• The Spin page

If Spin or Scratch is disabled, it will not appear.

Patients:

• Tap Spin or Scratch

• Play the game

• Receive an outcome immediately

Rewards may be:

• Instantly issued

• Added as credits

• Stored for later use

Clinics control:

• How often patients can play

• Daily or monthly limits

• Eligibility rules

If a patient reaches their limit, the game will be unavailable until reset.

Rewards from games:

• Follow clinic defined rules

• May expire

• May have usage limits

• May apply to specific services

All rewards issued are logged in the CRM.

Spin and Scratch outcomes are based on clinic settings.

Important clarity:

• Clinics define reward distribution

• Clinics define probabilities and limits

• Outcomes are not manually manipulated

• Sage does not explain internal randomness logic

If one prize appears more often, it reflects configuration, not a system error.

Expected behavior:

• Rewards may appear after a short delay

• Refresh may be required

• Dashboard updates may take a moment

This is normal and not a system issue.

Confirmation appears:

- On the Dashboard

- In Notifications (if enabled)

- Inside the CRM

*The CRM is always the final source of truth for bookings.