Rewards are incentives offered by the clinic to encourage repeat visits.

Rewards may include:

• Service credits

• Discounts

• Bonus offers

• Loyalty perks

Rewards are created and controlled by the clinic.

Patients earn rewards through:

• Completed bookings

• Promotions

• Referrals

• Spin or Scratch games if enabled

Rewards are issued based on CRM activity.

*The CRM is always the source of truth for rewards.

Patients can:

• See reward balances on the Dashboard

• Tap into the Rewards page

• View available rewards and credits

Not all patients see the same rewards.

Rewards:

• Are not auto applied

• Must be selected manually at checkout

• Can be saved for later

If a reward is visible, it does not mean it must be used immediately.

Credits:

• Apply as a dollar value

• Reduce the total checkout amount

Discounts:

• Apply as a percentage or fixed reduction

• Follow clinic rules

Reward behavior depends on clinic configuration.

*Add to Cart does not hold availability.

Rewards:

• May apply to base services

• May apply to add ons

• May have exclusions

If unsure, check CXR reward settings.

Rewards:

• May or may not stack

• May or may not allow partial use

This depends entirely on how the clinic configured the reward.

If there is uncertainty, the CRM rules apply.

Rewards may:

• Expire

• Have usage limits

• Be one time or recurring

If a reward disappears, it is usually due to expiry or limits.

Rewards may:

• Appear a few minutes after being earned

• Require a refresh

• Update after logging out and back in

Short delays are expected behavior.

Normal behavior

• Reward appearing after a delay

• Manual reward selection

• Reward not applying to every service

Actual issues

• Reward issued in CRM but not appearing after refresh

• Reward redeemed but not reflected in CRM